Account Fraud: Why I Love Wachovia

I check my bank balance online every two days, at least, whether I think I need to or not. A few days ago, I noticed about 10 charges to various media outlets--small scale newspapers in a variety of cities--that were obviously fraudulent.

Fortunately, I bank with Wachovia, and they always have my back. Unlike other institutions I've been with in the past, they didn't put the burden of proof on me. They started issuing provisional credits right away and sent me an affidavit to sign so they can investigate in the background. Wachovia did not allow my money or my peace of mind to be hijacked by criminal activity.

What is more, they were immediately compliant with my request to have a new card overnighted to me since I'd been inconvenienced.

I still don't know what exactly happened, but because I'm OCD about wanting my online balance to match the one in my check register, I prevented my rent check from bouncing, all manner of NSF fees, and the continued reign of a thief's terror.

everything's back to normal now, and the temporary snafu probably actually saved me money. i didn't want to do any spending until all the credits were issued and I knew no more fraudulent charges were going to crop up.